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Home Emergency Response

Emergency cover for plumbing, drains, power failure, locks, windows and removal of wasp nests. We'll make your home safe and secure after a home emergency.

£4.49 a month, for a year

or £53.88 a year

Choose an excess (payable per call-out)

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Examples of emergencies we can help with

  • You have a burst pipe and water is pouring through the ceiling
  • Your toilet isn't flushing or is blocked and is the only toilet available
  • You have a blocked drain
  • You have no electrical power in your home
  • One of your windows has been smashed and your home needs to be made secure
  • The lock on your front door has broken and you can't secure your home
  • You have an active wasp nest in your loft

Why choose the AA?

  • 24-hour emergency assistance, 365 days a year
  • Unlimited emergency call-outs
  • Up to £2,000 parts and labour cover per emergency

Examples of home emergencies that aren't covered

  • Dripping taps or showers
  • Toilet repairs where there's another toilet that everyone in your home can use
  • Problems with drains which are outside your property or are shared
  • Partial electrical failure, e.g. a socket isn't working
  • Replacement of glass in windows
  • Key and lock damage if you can get into your house by another door
  • Removal of a wasp nest from your garden

Key exclusions

  • Emergencies you knew about before the policy start date
  • An emergency that happens within the 14 days following the policy start date
  • The cost for making good or redecorating after an emergency isn't covered
  • If you or someone else has tried to make a repair, but has made matters worse, we don't cover you for extra costs you may face. Our advice: call us first!
  • If you live in a flat, shared facilities, such as shared plumbing, drainage, electrics, doors or windows aren't covered

Home Response Plus

Skilled help with home emergencies PLUS routine repairs to drainage, electrics and plumbing. For example, if your toilet won't flush, just call us.

£7.49 a month, for a year

or £89.88 a year

Choose an excess (payable per call-out)

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Home Response Plus includes the home emergency cover included in Home Emergency Response, plus cover for routine plumbing, drainage and electrical repairs.

Examples of emergencies we can help with

  • You have a burst pipe and water is pouring through the ceiling
  • Your toilet isn't flushing or is blocked and is the only toilet available
  • You have a blocked drain
  • You have no electrical power in your home
  • One of your windows has been smashed and your home needs to be made secure
  • The lock on your front door has broken and you can't secure your home
  • You have an active wasp nest in your loft

Examples of routine repairs we can help with

  • Your toilet isn't flushing or is blocked
  • The overflow pipe has water flowing out of it but all your facilities are working
  • You have noticed a drip from a pipe in your bathroom
  • Your lights are working upstairs but the downstairs lights won't come on
  • Plug sockets in the kitchen are not working

Why choose the AA?

  • 24-hour assistance, 365 days a year
  • Unlimited call-outs for emergencies and covered home repairs
  • Unlimited parts and labour cover

Examples of repairs that aren't covered

  • Repair or replacement of radiators
  • Repairs to shared pipes and drains
  • Electrical appliance repairs
  • Upgrading electrical wiring

Key exclusions

  • Emergencies you knew about before the policy start date
  • An emergency that happens within the 14 days following the policy start date
  • The cost for making good or redecorating after an emergency isn't covered
  • If you or someone else has tried to make a repair, but has made matters worse, we don't cover you for extra costs you may face. Our advice: call us first!
  • If you live in a flat, shared facilities, such as shared plumbing, drainage, electrics, doors or windows aren't covered

Boost your cover

Central Heating Emergency Response

For gas central heating emergencies where you have no heating and/or hot water. A qualified Gas Safe heating engineer will come to your rescue.

£5.99 a month, for a year

or £71.88 a year

Choose an excess (payable per call-out)

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Emergency cover for your central heating

  • Gas boiler or central heating breakdowns where you have no hot water and/or heating
  • Unlimited call-outs for heating emergencies
  • Up to £250 towards a new boiler if yours is beyond repair

What do we mean by 'beyond repair'?
A boiler is beyond repair if the cost to repair it is more than the boiler is worth, based on its age and condition, or where spare parts are not readily available.

What gas boilers are covered?
Any gas boiler with an output of up to 70kw

Heating problems and tasks which aren't covered

  • Boiler inspection and service
  • Faults which only affect part of your central heating system (e.g. radiators not working in one room)
  • Faults which happen from time to time
  • Repairs that require a chemical flush
  • Removal of scale or sludge
  • Damage caused by hard water scale
  • Refilling the heating system with a corrosion inhibitor

Key exclusions

  • Emergencies you knew about before the policy start date
  • An emergency that happens within the 14 days following the policy start date
  • The cost for making good or redecorating after an emergency isn't covered
  • If you or someone else has tried to make a repair, but has made matters worse, we don't cover you for extra costs you may face. Our advice: call us first!

Central Heating Response Plus

Cover for emergencies where you have no hot water and/or heating PLUS cover for routine heating repairs, e.g. fixing a faulty radiator. Also includes a boiler service.

£13.49 a month, for a year

or £161.88 a year

Choose an excess (payable per call-out)

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Cover for central heating emergencies and repairs

  • Gas boiler or central heating breakdowns where you have no hot water and/or heating
  • Common heating repairs, like a the boiler not always coming on when it should
  • Unlimited call-outs for heating emergencies and repairs
  • Boiler inspection and service by a Gas Safe engineer

We'll inspect your boiler and central heating system within 42 days of your policy start date to make sure they are in good working order and we can support them.

If we find problems at the initial inspection these will need to be fixed so we can support your system. We'll provide a quote for this work, or you can get this done by your own engineer.

  • Money towards a new gas boiler if yours is beyond repair:
    • Up to £500 if your boiler is less than 7 years old
    • Up to £250 if your boiler is more than 7 years old

What do we mean by 'beyond repair'?
A boiler is beyond repair if the cost to repair it is more than the boiler is worth, based on its age and condition, or where spare parts are not readily available.

What gas boilers are covered?
Any gas boiler with an output of up to 70kw.

Central heating repairs which aren't covered

  • Removal of scale or sludge
  • Chemical flush of your heating system
  • Repair damage caused by hard water scale
  • Refilling the heating system with a corrosion inhibitor

Key exclusions

  • Emergencies you knew about before the policy start date
  • An emergency that happens within the 14 days following the policy start date
  • The cost for making good or redecorating after an emergency isn't covered
  • If you or someone else has tried to make a repair, but has made matters worse, we don't cover you for extra costs you may face. Our advice: call us first!

Terms and Conditions

Please read the important documents for full details of each cover option.

Your cover

Central Heating Emergency Response
(£99 policy excess) - £5.99

Your quote

£5.99 a month, for a year

or £71.88 a year

Are you an AA member?

Need help?

0800 107 1031
UK call centres open:
Monday to Friday 8am to 8pm
Saturday 9am to 5pm
Sunday 10am to 2pm

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