Drivers say M20 is worst motorway in England | AA Cars

The M20 has been found to be the worst motorway in the UK, according to new research by Transport Focus.

Asking UK drivers which roads were the best, the road linking the M25 to the Kent port of Dover got an overall satisfaction rating of just 65% – with approval measured on the road surface, journey times and safety.

Motorists gave the road ratings of 66% for journey time, 85% for feeling safe and a lowly 59% for surface quality, with the results released as part of Transport Focus’s new Strategic Roads User Survey.

One of the 8,500 respondents to the survey said the road was “bumpy, uncomfortable to drive on”, while another said it was “full of potholes”.

The stretch of road is currently being converted into a smart motorway, while temporary barriers in preparation for a no deal Brexit were installed for a period earlier this year – under operation ‘Brock’ one side of the M20 will be reserved for lorries queuing for the Port of Dover – meaning lots of disruption for drivers. 

This is the first time a survey of this nature has been released, and it covers all the main trunk roads managed by Highways England. 

Other roads that performed poorly were:

– The M6 (72%) which runs from the West Midlands to Cumbria

– The A52 (72%) in the East Midlands

– The M25 (76%) which orbits London

– The A34 (76%) between Hampshire and Oxfordshire

At the other end of the scale, the A19 in the North East of England returned the best score at 95%, with users saying it had “no major hold ups” and gave “no stress” to drivers. 

The highest rated motorway, scoring 92%, was the M11 that connects London with Cambridgeshire. The average score for the roads administered by Highways England was 82%. 

Transport Focus Chief Executive Anthony Smith said: “The Strategic Roads User Survey gives Highways England the most robust picture ever at a national, regional and individual road level of driver satisfaction on the motorways and major A roads that it manages.

“This survey reflects the experience of all drivers – whether in cars, vans, lorries, coaches or on a motorbike – across a range of key issues.

“The results show where Highways England should focus its efforts to maximise satisfaction, including reducing delays arising from accidents and improving user experience with journey time and road surface quality.”

Highways England Customer Service Director Pete Martin said: “We care about people using our network and value independent research like this, alongside our own, which helps us to further understand how road users feel.

“We are pleased this research shows the majority of motorists are satisfied, but we are not complacent and will continue to work hard to help every driver have safer and smoother journeys to the people and places that matter most to them.”


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