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Car leasing FAQs

Penalty charge notices

A PCN is a penalty charge notice, which can include a parking ticket on private land.

Parking tickets are issued by the owner or operator for breach of the terms of the contract set out on the signage of the car park.

The PCN asks for payment of parking charges.

ANPR is Automatic Number Plate Recognition.

Some private parking companies use this to identify vehicles that are in possible breach of the terms of the contract set out on the signage of the car park.

If ANPR is used then you won't have a PCN or penalty charge notice fixed to your windscreen. In such cases the first contact will be with LeasePlan UK as the registered keeper.

Once a private parking company receives your appeal they must stop processing the penalty charge notice or PCN immediately.

The company then has 14 days to acknowledge your appeal, and a further 35 days to respond with a decision.

In exceptional circumstances the private parking company can extend this period, as long as they let you know that they will do this.

As long as the penalty charge notice to the keeper arrives at LeasePlan UK within the correct timescale – which varies depending on the method of enforcement – there's no set time in which the private parking company has to serve a PCN to you.

LeasePlan UK has sent you a letter to confirm it's received a penalty charge notice (PCN) for a vehicle on lease to you, and the liability is transferred to you as the hirer.

The letter is just for your information and is not a request for action on your part.

You should subsequently receive the PCN from the issuer, and you'll need to follow their instructions.

If you receive a parking fine then you'll need to pay it as advised on the penalty charge notice (PCN).

You don't have to notify LeasePlan UK when you pay the issuer directly.

You only need to pay LeasePlan UK if it's sent you a PCN recharge.

The Protection of Freedoms Act gives private parking companies power to pursue the registered keeper of a vehicle for payment.

LeasePlan UK believes that if a driver does not comply with the terms and conditions set in place by a private parking company, then the driver is responsible for any penalty charge notice (PCN).

If you want to contest a PCN, you should appeal to the private parking company as per the instructions on the PCN.

You'll also need to advise LeasePlan UK of the appeal by email, including your car registration and the PCN number.

Any costs incurred by LeasePlan UK for private parking charges will be passed onto the driver, along with an administration fee.

Under the Protection of Freedom Act, if a private parking company hasn't been able to contact you about a penalty charge notice (PCN), LeasePlan UK can then be held liable under 'keeper liability'.

If this happens LeasePlan will pay the PCN and recharge this on to you, along with an administration fee.

When you receive a penalty charge notice (PCN) from a private parking company, it will include instructions on how to appeal to them.

You'll also need to advise LeasePlan UK of the appeal by email, including your car registration and the PCN number.

Any costs incurred by LeasePlan UK for private parking charges will be passed onto the driver, along with an administration fee.

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