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Car leasing FAQs

Fines and penalties

If you receive a fine or penalty charge notice (PCN), this means that LeasePlan UK has transferred liability to you as the driver or customer in possession of the vehicle at the time the offence was committed.

If you believe the fine or PCN was fair, then you should pay it and the notice will tell you how.

Or if you have grounds for appeal, you'll need to contact the authority who issued the notice.

However, there are some PCNs where legislation says that the registered keeper – in this case LeasePlan UK Ltd – has to pay the PCN. Examples include a Congestion Charge PCN and some bus lane fines.

If you receive an invoice for a fine or PCN that has been paid already by LeasePlan UK Ltd, there may be an additional £50 administration fee.

First, call the customer service team on 0344 472 1081.

You'll need to get the parking fine letter as LeasePlan UK is the registered keeper of the vehicle. This then gives you permission to contest penalties relating to the vehicle.

Once you have the letter, you can contact the issuing authority to contest it.

LeasePlan UK only holds copies of fines if it has paid the fine on your behalf.

If you need a copy call the customer service team on 0344 472 1081.

If LeasePlan UK hasn't paid the fine and recharged it to you, you'll need to contact the issuing authority.

LeasePlan UK only holds copies of fines if it has paid the fine on your behalf.

If you require a copy call the customer service team on 0344 472 1081.

If LeasePlan UK hasn't paid the fine and recharged it to you, you'll need to contact the issuing authority.

Yes. You'll need a third-party representation letter that allows you to contact the issuing authority directly.

This is required because LeasePlan UK is the registered keeper of the vehicle and the authority will need the letter to process your claim.

To obtain a third-party representation letter call our customer service team on 0344 472 1081. You'll need your registration number and the fine reference number when you call.

However, it will be at the issuing authority's discretion whether or not they accept your appeal.

Some authorities allow you to contest a fine online, so check the relevant authority's website to see if this is available.

You'll need a third-party representation letter that allows you to contact the issuing authority directly.

This is required because LeasePlan UK is the registered keeper of the vehicle and the  authority will need the letter to process your claim.

To obtain a third-party representation letter call our customer service team on 0344 472 1081.

You'll need a third-party representation letter that allows you to contact the issuing authority directly.

This is required because LeasePlan UK is the registered keeper of the vehicle and the issuing authority will need the letter to process your claim.

To obtain a third-party representation letter call our customer service team on 0344 472 1081.

Once you have the letter, contact the issuing authority to contest the fine.

The police have 14 days in which to issue a speeding fine or notice of intended prosecution (NIP) to the registered keeper. Outside of this time the offence is unenforceable.

Congestion Charge fines and some bus lane fines must be paid by the registered keeper of the vehicle, which in this case is LeasePlan UK. The fine is then recharged to the customer.

The issuing authorities do not allow us to transfer liability directly.

For more information call the Driver Line on 0344 472 1081 and select the option for fines.

No, you don't have to tell LeasePlan UK if you've paid a speeding fine.

But if you become disqualified as a result of the points then it's a criminal offence to drive and your insurance cover will be invalid.

If you're concerned, call the Driver Line on 0344 472 1081 and select the option to talk to your customer services team.

As per the terms and conditions of your lease contract, if LeasePlan UK has to pay any charges incurred by the driver for parking contraventions it will recharge them back to you, along with a £50 administration fee.

Any questions?

The Smart Lease team is here to help

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