What do I do if my vehicle breaks down?
First of all, make sure you’re in a safe place. Move your vehicle off the road if possible, or pull up onto the hard shoulder if you’re on the motorway.
Stay well away from moving traffic – it’s usually safest to get out of your car (using the doors facing away from passing traffic) and wait behind a barrier.
Put your hazard warning lights on and wear a reflective jacket, if you have one.
Once you’re safe, give us a call on the dedicated NHS number 0800 072 5064. We’ll come and rescue you, even if you’re not a Member.
If you’re already with us, you can also report a breakdown and pinpoint your location using our app. It's the fastest way to ask us for help and track our arrival.
Find out more on what to do if your car breaks down.
Are there any restrictions on the vehicles you can assist with?
We’ll assist with anything, as long as it's less than 3.5 tonnes (3,500kg) and no wider than 8ft 3in (2.55m). This is to make sure our vehicles and equipment can recover your vehicle, if necessary.
It doesn’t matter how old it is or what mileage is on the clock.
What if I already have AA breakdown cover?
If you have an existing AA membership you may have a more enhanced level of cover, all year round. You may also have cover for other vehicles and for other people, such as family members. You'll also have the use of Member Benefits, which you wouldn't get as part of this free service. If you do have an enhanced level of cover you can continue to report a breakdown via the AA app or online.
Can I get free assistance in the Republic of Ireland?
No, as we can only cover the UK.
I'm a Blue Badge holder – how can I get more information?
If you need information in large print, audio or Braille, just ask – you can email our customer services team at [email protected]
If you’ve broken down, you can text us on:
07860 027 999
To use the Next Generation Texting Service (NGTS – formerly known as Text Relay), just add 18001 at the start of any of our numbers.
How do you use my data?
To find out how we use your data, please read our website privacy notice and our specific roadside product privacy notice.