Breakdown Feedback Form

Following your recent breakdown attended by the AA, we would appreciate your completing the questionnaire below. Please answer as many of the questions as you can, so we can assess the quality of the service you received.

If you give us your email address, we'll keep you up to date with all the latest news and offers from the AA and Acromas Group of Companies, and our partners.

Rate the time taken to get through on the phone when you first contacted the AA for breakdown assistance?

How would you rate the service provided by the main person you spoke to?

How long did you have to wait for help to arrive (give your best estimate in hours and minutes)?

Who arrived first to assist you – an AA patrol in an AA-branded vehicle, or a mechanic from an AA-appointed garage?

How would you rate the service you received from the AA patrol or garage mechanic who first came out to assist you?

Following your breakdown call, what happened to your vehicle?

If you needed help from a second mechanic/vehicle driver, how would you rate them?

Overall, how would you rate the breakdown assistance service provided by the AA?

How likely are you to stay with the AA when your cover comes up for renewal?

Would you recommend the AA to a friend or colleague?

Thank you for your feedback, which will now be sent to the patrol and his manager. The data you provided will be used by The AA in our marketing material.

By providing the requested data you consent to the AA Group and Automobile Association Personal Finance Limited using it for administrative purposes and for the AA and Acromas Groups of companies to inform you of other products and services by letter, SMS, telephone and/or email from us and our partners. For full details, see the AA privacy policy.