Publication of complaints data

The Financial Conduct Authority requires us to publish complaints data

Automobile Association Insurance Services Limited is an insurance intermediary, and is authorised and regulated by the Financial Conduct Authority.

Terms and Condition

Report detail

  • Firm name: Automobile Association Insurance Services
  • Period covered in this report: 1 February 2013 to 31 July 2013
  • All complaints fall under the General Insurance banner

Product or
service

No. of complaints received

No. of complaints closed

% of complaints upheld

% of complaints closed within 8 weeks

% of complaints against total policy holders

Banking

 

 

 

 

 

Home finance

 

 

 

 

 

General insurance and pure protection

12,271

11,299

23.55%

99.74%

0.2%

Decumulation, life and pensions

 

 

 

 

 

Investments

 

 

 

 

 

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Contextualisation of data

For the period of 1 February 2013 to 31 July 2013 there were 6,122,713 policies covering the following products under AA Insurance Services:

  • Personal membership
  • Home (buildings and contents) insurance
  • Motor insurance
  • Home Emergency Response
  • Pet insurance
  • Motorcycle insurance
  • Caravan insurance
  • Commercial vehicle insurance

For the same period there were 12,271 complaints, which equates to 0.2% of complaints against the total number of policies.

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Complaints procedure

If you have an enquiry about the complaints data, or you're unhappy with our service for any reason, then please contact us.

Automobile Association Insurance Services Limited is an insurance intermediary, authorised and regulated by the Financial Conduct Authority (FCA), firm reference number 310562.

You can check their register or call the FCA on 0800 111 6768.

Automobile Association Insurance Services registered office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA. Registered in England and Wales, number 2414212.

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