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Travel disruption advice: coronavirus guidance

Coronavirus guidance

This page was last updated 29 January 2020.

A new Chinese coronavirus, a cousin of the SARS virus, has infected thousands since the outbreak began in Wuhan, China, in December 2019.  It’s believed the virus started in a fish market in the city.

Chinese officials have advised against travel to Wuhan and the public transport network has been shut down. And late on 22 January 2020, the FCO advised against all but essential travel to mainland China.

On 29 January 2020 British Airways announced they’ve suspended flights to and from mainland China. If you have a trip booked to or from mainland China with British Airways, you should contact them first.

Public Health England have issued advice for travellers to China.

FAQs

Cancelling or cutting short your trip

Am I covered to cancel or cut short my trip to China?
  • If your policy includes Travel Disruption Cover (Gold Essentials, Silver & Gold) we’ll arrange for you to return to the UK or cancel your trip, as long as it was booked and your travel insurance policy was purchased before the FCO advice was released.
  • You should speak to your tour operator or transport and accommodation provider in the first instance for a refund of costs. If you’re travelling as part of a package holiday, you should contact your package provider first.
  • If you have costs that won’t be covered by your tour operator or transport provider, and if you can provide written evidence of this and any refunds you’ve received, please contact the claims team for consideration.
Am I covered to cancel or cut short a trip outside of China?
  • Currently there are no Coronavirus warnings or advice against travelling to any destination apart from China, so there’s no cover in place. The situation will be monitored closely, and more information will be made available as further updates are made from the FCO or other regulatory authorities.

If you have any further questions, please contact the claims team on 0330 058 2991

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