Home Emergency Response

AA moves into the home

Home Emergency Response - the AA can help in a home emergencyHome Emergency Response - the AA can help in a home emergency

After more than a 100 years helping its members out at the roadside the AA has moved into the home with the launch of a nationwide Home Emergency Response service.

AA 'HER' offers plumbing and electrician services AA Home Emergency Response can deal with a wide range of domestic emergencies from burst pipes and broken boilers to smashed windows.

The AA's strengths at dealing with customers in emergency situations will help us and our customers in the home, while many AA members will want to consolidate their car and home emergency cover with us.

Prices are extremely competitive while AA roadside members benefit from this new service at a discounted rate.

With Home Emergency Response you can relax because you'll be covered for many household emergencies including burst water pipes, blocked drains, storm damage to roofs, window damage, gas supply failure, electrical failure, pest infestations and lost keys.

For an additional monthly fee, customers can also choose to add breakdown cover for their central heating boiler.

Six reasons to choose Home Emergency Response

  • Up to £750 cover per incident
  • A network of approved tradesmen at your service 24 hours a day, 365 days a year
  • All parts and labour guaranteed for 12 months
  • No call-out charges
  • No excess to pay
  • Up to 4 claims a year**


Commenting on the new services, Andrew Strong, CEO of AA Services, said: "The car is the second biggest purchase for most families after their home. Millions of car owners have trusted the AA to help them on the roadside for more than 100 years. We now want to extend that trust and help AA members in the home too.

The AA prides itself on great customer service "AA Home Emergency Response removes the hassle of finding a quality tradesman at short notice. The AA prides itself on great customer service and we believe that millions of householders will look to the AA to also help them in the home."


**Subject to a maximum annual claims limit of £3,000.

AA Home Emergency Response is underwritten by Royal & Sun Alliance Insurance Plc.


23 September 2010