AA Breakdown Standby


Terms & Conditions, valid for new Members on or after 26th February 2013

Welcome to the AA
This document sets out the Terms & Conditions of the contracts entered into when purchasing AA Breakdown Standby and subsequently Roadside Assistance: AA Breakdown Standby and Roadside Assistance are provided by The Automobile Association Limited.

AA Breakdown Standby provides access on advance payment of a fixed fee to Roadside Assistance on each occasion that service is required. This fee will have been advised to you at the time that you purchased the AA Breakdown Standby App and is fixed for twelve months from the time you register your details with us through your Breakdown Standby App. Only Roadside Assistance is available to purchase through AA Breakdown Standby. If you would like to benefit from additional levels of Breakdown Assistance you can purchase AA Breakdown Cover at our current standard prices. If you require further information please call 0843 316 4444.

AA Breakdown Standby summary

This summary provides you with basic details of your AA Breakdown Standby. AA Breakdown Standby provides you with access to Roadside Assistance service, in the UK, on payment in advance of a fee (by credit or debit card) which is fixed for twelve months from the date that you registered your details with us through the AA Breakdown Standby App. Roadside Assistance is outlined in the summary below. Please note this is not a statement of the full Terms & Conditions of Roadside Assistance which are detailed later in this document.

  1. Who is AA Breakdown Standby and Roadside Assistance provided by?

    AA Breakdown Standby and Roadside Assistance are provided by The Automobile Association Limited).

  2. Who can use Roadside Assistance?

    You as driver or passenger in any eligible vehicle.

  3. What are the main features/benefits of AA Roadside Assistance?

    Roadside Assistance Assistance at the roadside if you are broken down more than ¼ mile from home.

    If the AA is unable to fix your vehicle at the roadside: Tow to the AA’s choice of relevant local repairer or a local destination of Your choice, provided it is no further than the said repairer, for you, your vehicle and up to 7 passengers.

    Please note: Roadside Assistance service is only available for purchase 24 hours after registering your details.

  4. Are there any significant exclusions or limitations to Breakdown Standby or Roadside Assistance?

    Full details of the restrictions which apply to Roadside Assistance can be found in this booklet, however the key restrictions are:

    Setting up AA Breakdown Standby;
    * You will only be able to access Roadside Assistance 24 hours after You have registered Your personal details with us, which is required to complete setting up Your AA Breakdown Standby Membership. You can do this by following the instructions within the AA Breakdown Standby App you have purchased.

    Where assistance is available (see full terms & conditions section A, clause 1);
    * Service is only available within the UK.

    Vehicle specifications (see full terms amp; conditions section B, clause 5);
    * Service is only available to Members travelling in a car, van, minibus or motorcycle which complies with the stated maximum weight and width restrictions.

    General Terms and Conditions (see full terms & conditions section D);
    * Assistance is not available following a breakdown or accident attended by the police or other emergency service, until the vehicle’s removal is authorised. If the police insist on recovery by a third party, the cost must be met by you.
    * No recovery (including a local tow) is available following an accident;
    * Transport of any animal is discretionary, and horses and livestock will not be recovered;
    * Routine maintenance, running repairs, the cost of spare parts, fuel, oil, keys, specialist lifting equipment, garage or other labour required to repair your vehicle are excluded, as is the provision of service on private property without the relevant permission;
    * Service will not be provided where the fault has been identified by the AA for a breakdown of the same Vehicle within the preceding 28 days and has re-occurred because of Your failure to act upon the AA’s recommendation;
    * The Member must be with the vehicle at the times of breakdown and assistance. A valid AA Virtual Standby card (found on your Smart Phone through your AA Breakdown Standby App) and some other form of identification must be produced.
    Service will be refused and may be cancelled if anyone behaves in an abusive or threatening manner.

  5. When does my AA Breakdown Standby expire?

    The duration of your Membership is 12 months from the date of registering your details through your AA Breakdown Standby App.

  6. (a) What if I want to cancel AA Breakdown Standby? You have the right to cancel your Breakdown Standby at any time during the Membership year, however subject to any statutory rights you may have, there is no right to a refund of the purchase price of your AA Breakdown Standby App.

    (b) What if I want to cancel Roadside Assistance?
    If you have requested and paid for Roadside Assistance and subsequently decide that you no longer require our service, you will be entitled to a refund of fee for Roadside Assistance that you have paid in advance unless we have already dispatched a patrol (or appointed a garage agent) to attend your breakdown.

  7. What if I need to make a call out?

    If you require roadside assistance in the UK, please call 0121 2751407. You can do this direct from your Smart Phone and through the AA Breakdown Standby App. You will need to provide your AA Breakdown Standby Membership number, and details of your circumstances. You will also be required to pay the fee for Roadside Assistance prior to service being provided. This payment must be provided by either credit card or debit card. Cash or cheque payments will not be processed. You must be prepared to show your AA Virtual Standby Membership card on your AA Breakdown Standby App and another form of identification when the patrol or appointed garage agent attends.

  8. 8. What if I need to make a complaint?

    We aim to provide you with a high level of service at all times. However, there may be a time when you feel that our service has fallen below the standard you expect. If this is the case and you want to complain, we will do our best to try and resolve the situation.

    There are several ways you can contact us:

    Phone: 0844 209 0556

    Email: customersupport@theAA.com

    Post: Member Relations
    The Automobile Association
    Lambert House
    Stockport Road
    Cheadle
    Cheshire SK8 2DY

    Fax: 0161 488 7544

    Text Relay is available for deaf, hard of hearing or speech impaired customers.

    We will either acknowledge your complaint within 5 working days of receipt, or offer you our final response if we have concluded our investigations within this period. Full details on the complaints process can be found in the full terms and conditions, Section A, clause 6).

  9. Is AA Breakdown Standby or Roadside Assistance covered by the Financial Services Compensation Scheme (FSCS)? No, neither product is a form of insurance and is not eligible for protection under the Financial Services Compensation Scheme.
  10. Full Terms and Conditions

    Section A

    If you require Roadside Assistance

    1. Where assistance is available:

      Roadside Assistance detailed in this document only applies to those ordinarily resident in the UK travelling in a vehicle which first becomes stranded in the United Kingdom.

      Roadside Assistance is not available to residents of the Channel Islands or the Isle of Man.

    2. How to contact the AA:

      If you have broken down and require assistance, please contact the AA on 0121 2751407. It is important that you contact the AA because if you contact a garage direct you will have to settle the bill and the AA will not be obliged to reimburse you.

    3. How the AA will identify that you are eligible for assistance:

      You should always carry a Smart Phone which contains your AA Virtual Breakdown Standby card (within the App) with you. Before the AA provides assistance, you will need to show your AA Virtual Breakdown Standby card and another form of identification, so that the AA can ensure that only those Members entitled receive service.

      You are also required to pay a fee, in advance, on each occasion service is required. This payment must be made by either a credit card or debit card. Note: cash or cheques will not be accepted.

      If a valid AA Virtual Breakdown Standby card and additional proof of identity cannot be produced, or the required payment for Roadside Assistance is not made in advance of service, the AA reserves the right to refuse service. For further details please refer to Section D, General Terms & Conditions, clause 3f).

      Please also note that you should advise the AA immediately of any changes to name or address.

      Please refer to Section D, General Terms & Conditions, clause 11).

    4. If you do not hold the level of cover for your breakdown:

      If you are not, at the time of the breakdown, entitled to the particular assistance service(s) you require, the AA may still be prepared to provide the required assistance. However, you would need to pay additional supplements as follows:

      • The standard premium for the relevant AA Membership cover you have upgraded to;
      • A supplementary premium for purchasing the required cover in a breakdown situation;

      An additional surcharge if you require recovery of your vehicle beyond that provided under Roadside Assistance ('Relay') in a breakdown situation in addition to the price of the Relay cover. The AA is entitled to limit the distance of the recovery under Relay on this occasion - the maximum mileage will be notified to you when you request assistance. Any mileage in excess of this limit will be charged at a fixed rate per mile;

      The cost of all charges and premiums will be confirmed to you at the time of purchase.

    5. If you are provided with breakdown assistance service but default in making payment for your Roadside Assistance

      Subject to any statutory rights you may have as a consumer, if the AA provides Roadside Assistance to you through AA Breakdown Standby, at your request and subsequently it becomes apparent that you have not paid for the Roadside Assistance (or any other relevant fee(s)) then the AA will be entitled to charge you for the services actually provided.

    6. If you need to complain

      We aim to provide you with a high level of service at all times. However, there may be a time when you feel that our service has fallen below the standard you expect. If this is the case and you want to complain, we will do our best to try and resolve the situation.

      There are several ways you can contact us:

      Phone: 0844 209 0556

      Email: customersupport@theAA.com

      Post: Member Relations The Automobile Association
      Lambert House
      Stockport Road
      Cheadle
      Cheshire SK8 2DY

      Fax: 0161 488 7544

      Text Relay is available for deaf, hard of hearing or speech impaired customers.

      We will either acknowledge your complaint within 5 working days of receipt, or offer you our final response if we have concluded our investigations within this period.

      If we acknowledge your complaint, we will advise you who is dealing with it and when we expect to respond. We aim to respond fully within 8 weeks. However, if we are unable to provide a final response within this period we will write to you before this time and advise why we have not been able to offer a final response and how long we expect our investigations to take.

    7. Definitions of words and phrases used in this document

      Some common terms are used to make this document easier to understand. Wherever the following words or phrases appear they will always have the meaning set out below.

      'AA' means the relevant provider of AA Breakdown Standby and Roadside Assistance being The Automobile Association Limited;

      'Breakdown' means an event:

      1. (a) which causes the driver of the relevant vehicle to be unable to start a journey in the vehicle or involuntarily to bring the vehicle to a halt on a journey because of some malfunction of the vehicle or failure of it to function; and
      2. (b) after which the journey cannot reasonably be commenced or continued in the relevant vehicle; provided always that any part or other failure shall not be considered to be a breakdown unless it results in the vehicle not working as a whole.

      'Member' means the person who has registered their details with us under an AA Breakdown Standby;

      'Member's Home Address' means the address which the AA has recorded as the home address of the Member at the time of the relevant breakdown or accident;

      'Membership Year(s)' means the period(s) of 12 months commencing from the registration of your personal details by you through the AA Breakdown Standby App;

      'Smart Phone' means a device on which Your valid Virtual Membership Card is displayed; via the AA Breakdown Standby App

      'You', 'Your' means the Member;

      'Your Vehicle' means the vehicle in which the Member is travelling in at the time of the relevant breakdown or accident, provided always that any such vehicle meets the vehicle specifications set out in section B, clause 5.

    Section B – About AA Breakdown Standby

    This section indicates the assistance that is accessible under AA Breakdown Standby. If changes are made these will be confirmed separately to you in writing.

    (1) Service available
    Under AA Breakdown Standby, you have access to Roadside Assistance, subject to receipt of your payment, in advance of a fee on each occasion that assistance is required.

    (2) Type of assistance
    The Roadside Assistance which is available through AA Breakdown Standby is available as personal assistance for one named Member only, and is available to the Member, as driver or passenger, in any vehicle (within the Vehicle specification limits specified under clause 5 below).

    (3) Duration of Membership
    Membership through AA Breakdown Standby lasts for a single period of 12 months upon registering Your details through the AA Breakdown Standby App. At the end of this period, Your Membership will automatically expire and You will not be able to purchase the same product again. However, you will be able to continue using the other features of the App (AA Breakdown, AA Roadwatch and My Reminders).

    You will only be able to access Roadside Assistance 24 hours after You have registered Your personal details with us, which is required to complete setting up Your AA Breakdown Standby Membership. You can do this by following the instructions within the AA Breakdown Standby App you have purchased.

    (4) Where Roadside Assistance service is available
    Roadside Assistance is only available for UK residents and for breakdowns which have occurred within the UK.

    (5) Vehicle specifications
    Breakdown assistance is only available for cars, vans, minibuses or motorcycles which meet the specifications set out below. Please note that “car, van, minibus or motorcycle” does not include, amongst other things, electric pavement vehicles, electrical wheelchairs, bicycles (including electric bicycles), any vehicle which cannot lawfully be used on the public highway and/or any non-motorised vehicle. For the avoidance of doubt, we do offer assistance for electric cars, vans, minibuses and motorcycles.

    Maximum Vehicle Weight: 3.5 tonnes (3,500kg) gross vehicle weight

    Maximum Vehicle Width: 7ft 6in (2.3m)

    Assistance will also be provided for a caravan or trailer which was on tow at the time of the breakdown, provided that it falls within the above limits.

    (6) Transportation of Animals
    Please note that horses or livestock will not be recovered and the recovery of any animal is generally at the AA’s discretion. See under Section D, General Terms & Conditions, clause 1m.

    Section C – Service Descriptions - What is included and what is not included

    Roadside Assistance

    Provided by The Automobile Association Limited

    (1) What is included: Subject always to your payment, in advance, of the AA’s fee on each occasion that service is required:

    Roadside Assistance is available if Your Vehicle is stranded on the highway more than a quarter of a mile from Your Home Address following a breakdown or accident.

    If it cannot be fixed it will be taken to the AA's choice of relevant local repairer (in the case of an electric Vehicle which has run out of charge, this will be to the nearest charge point) or to a local destination of Your choice, provided it is no further than the said repairer.

    The AA will make a telephone call at Your request following a breakdown.

    Please note that any contract for repair, other than repairs carried out by the AA or its agent at the roadside under Roadside Assistance, is between the person requesting the repair and the repairer - it is not the AA's responsibility to instruct the repairer to undertake any work required or to pay them for it.

    The AA does not guarantee that any recovery to a relevant local repairer will be within the opening hours of the repairer, or that the repairer will be immediately available to undertake any required repair. Whilst the AA will endeavour to check that the chosen repairer carries out the type of repair work required, this cannot be guaranteed and the AA does not provide any assurance or warranty with respect to any work carried out at Your request by any third party repairer.

    (2) What is not included:
    The cost of spare parts, petrol, oil, keys or other materials required to repair Your Vehicle or any supplier delivery, service or call out charges related to these items;

    The cost of any labour, other than that provided by the AA or its agents under Roadside Assistance at the scene of the breakdown or accident;

    Any additional transport or other costs that You might incur or any incidental expenses that may arise during a recovery. The AA cannot accept any costs for passengers who do not accompany Your Vehicle while it is being recovered;

    Routine maintenance and running repairs e.g. radios, interior light bulbs, heated rear windows;

    Any recovery or tow following an accident (see Section D, General Terms & Conditions, clause 2);

    Assistance following a breakdown or accident attended by the police, highways agency or other emergency service, until the services concerned have authorised the vehicle's removal. If the police, highways agency or emergency service insist on recovery by a third party, the cost of this must be met by You;

    A second or subsequent recovery, after Your Vehicle has been recovered following a breakdown;

    All things excluded under Section D General Terms & Conditions (below).

    Section D &; General Terms & Conditions

    General exclusions

    1. Roadside Assistance does not provide for: a. Vehicle servicing or re-assembly vehicle servicing or re-assembly for example, where this is required as a result of neglect or unsuccessful work on the vehicle (including, but not limited to, DIY vehicle maintenance), other than that on the part of the AA or its agents;
    b. Garage labour costs
    the cost of garage or other labour required to repair Your Vehicle, other than that provided by the AA or its agents at the scene of the breakdown or accident;
    c. Fuel draining
    any costs of draining or removing fuel, lubricants or other fluids as a result of the introduction of an inappropriate substance. The AA will arrange for your vehicle, the driver and up to 7 passengers to be taken to the AA’s choice of relevant local repairer or another location of your choice, provided it’s no further than the said repairer, but you will have to pay for any work required;
    d. Failure to carry a serviceable spare
    any additional charges resulting from Your failure to carry a legal and serviceable spare wheel or tyre, except where this is not provided as manufacturers standard equipment. The AA will endeavour to arrange on your behalf, but will not pay for, assistance from a third party;
    e. Vehicle storage
    having Your Vehicle stored or guarded in Your absence;
    f. Vehicles on private property
    the provision of service when Your Vehicle is on private property e.g. garage premises, unless You can establish that You have the permission of the owner or occupier;
    g. Excess passengers
    the provision of service to or for any persons in excess of the number of seats fitted in the vehicle at the time of breakdown, or to anyone who was not travelling in the relevant vehicle at the time of the breakdown. If there are more people than the maximum allowed, the AA will seek to arrange, but will not pay for, their onward transportation;
    h. Ferry, toll charges etc
    any ferry, toll or congestion charges incurred in connection with Your Vehicle as a result of it being recovered;
    i. Recovering vehicles from trade or auction
    the recovery of any vehicles bearing trade plates or which the AA has reason to believe have just been imported or purchased at auction; j. Transporting from trade premises
    the transportation of immobilised vehicles where the AA considers this to be part of a commercial activity, for example, to, from or for motor dealers or delivery companies;
    k. Locksmiths, tyre or glass specialists’ costs
    the cost (including any call out charge) of any locksmith, tyre or glass specialist, should the AA consider this to be required. The AA will endeavour to arrange this help on Your behalf, however it will not pay for these specialist services and any contract for services provided will be between You and the relevant specialist. If, in the AA’s professional opinion, Your Vehicle requires recovery to such a specialist to be mobilised and, to effect that recovery, specialist lifting equipment not normally carried by AA Patrols is required, the AA will arrange the recovery but at Your cost. If use of a locksmith or other specialist would, in the AA’s opinion, mobilise the vehicle, no further service will be available for the breakdown in question;
    l. Specialist lifting equipment
    the cost of any specialist lifting equipment (not normally carried by AA Patrols), if this is, in the view of the AA, required to provide assistance e.g. when a vehicle has left the highway, is standing on soft ground or is stuck in snow or floodwater. In these instances, the AA will arrange recovery but at Your cost. Once the vehicle has been recovered to a suitable location, normal AA service will be provided;
    m. Transporting animals
    the transportation or arrangement of the transportation of any animal (guide dogs or hearing dogs to be transported together with their owner, where the AA will provide transportation unless this is not possible for health and/or safety reasons). The AA will not recover horses or livestock. If the AA does at its absolute discretion, agree to transport an animal, then this will be at Your own risk. It is Your responsibility to secure any animal being transported or to make alternative arrangements for its transportation;
    n. Participation in sporting events
    assistance for vehicles broken down as a result of taking part in any “Motor Sport Event”, including, without limitation, racing, rallying, trials or time-trials or auto test. However, for the avoidance of doubt, the AA does not consider “Concours d’elegance” events, track test days for road-legal vehicles or rallies held exclusively on open public highways where participants are required to comply with the normal rules of the road, to be Motor Sports Events.

    Recovery following an accident
    2. Roadside Assistance does not provide for any vehicle recovery following an accident. The AA may, if You request, be prepared to provide recovery following an accident but, if so, You will be responsible for paying the AA’s charges for this assistance (including, but not limited to, any charges relating to any specialist equipment used).
    You must give the AA, on request, any relevant information it reasonably requests in regard to all matters referred to in this clause. Please note that, following an accident, or otherwise, it is and remains Your responsibility to ensure that You properly comply with any requirements of Your motor insurer in making a claim under Your motor insurance policy.

    3. General rights to refuse service Please note: if a Member is refused service by the AA the Member has the right to an explanation in writing (see ‘If you need to complain’ Section A, clause 6 for Member Relations contact details).
    The AA reserves the right to refuse to provide or arrange breakdown assistance in the following circumstances:
    a. Repeat breakdowns within previous 28 days i.e. where the fault has been identified by the AA for a breakdown of the same Vehicle within the preceding 28 days and has re-occurred because of Your failure to act upon the AA’s recommendation. It is Your responsibility to make sure that emergency repairs carried out by the AA are, where appropriate, followed as soon as possible by a permanent repair. Nothing in this provision shall affect any rights You may have in relation to any negligence or breach of contract or breach of any other legal duty on the part of the AA or its agents.
    b. Unattended vehicles i.e. where You are not with Your Vehicle at the time of the breakdown and You are unable to be present at the time assistance arrives.
    c. Unsafe, unroadworthy, unlawful vehicles i.e. where in the AA’s opinion, Your Vehicle was, immediately before the relevant breakdown or accident, dangerous, overladen, unroadworthy or otherwise unlawful to use on a public road. This includes where breakdown has been caused by the illegal use of or introduction of unsafe substances, such as agricultural (Red) Diesel. Without restricting the generality of the AA’s rights under this provision, please note that for a UK registered vehicle to be used on, or to be recovered with its wheels in contact with the public highway, it must have/display a valid current excise licence (‘tax disc’). Where no current excise licence (tax disc) is displayed, and unless we are reasonably satisfied that the vehicle concerned is exempt from such display, we reserve the right to refuse service;
    d. Unsafe or unlawful activities
    i.e. where other than solely as a result of a failure on the part of the AA, the giving of service would involve a breach of the law (including, without in any way restricting the type of breach being referred to under this sub-clause, a breach of the AA’s health and safety duties). Without restricting the generality of the AA’s rights under this provision, please note that it is a legal requirement that UK registered vehicles used on, or recovered with their wheels in contact with, the public highway have/display a valid current excise licence (‘tax disc’). Where no current excise licence (tax disc) is displayed, and unless we are reasonably satisfied that the vehicle concerned is exempt from such display, we reserve the right to refuse service.
    e. Delay in reporting
    i.e. where the breakdown is not reported within 24 hours of you becoming aware of the breakdown. (The AA may agree to extend this period in exceptional circumstances).
    f. We cannot verify AA Breakdown Standby Membership i.e. where you cannot produce a valid AA Virtual Breakdown Standby card and some other form of identification. If these cannot be produced, and the AA is unable to verify that the appropriate AA Breakdown Standby Membership is held, the AA reserves the right to refuse Roadside Assistance service.

    However if you are unable to prove Breakdown Standby Membership, the AA may, at its discretion, offer service on the immediate payment (by credit, debit or switch card) of the usual premium for the AA’s breakdown cover product, plus a supplementary premium for purchasing cover while already requiring assistance. The cost of this premium will be confirmed to you at the time of purchase.

    The premium paid will be refunded (minus the Roadside Assistance call out charge), if it can be established later that Breakdown Standby Membership was held at the time of the breakdown.

    g. Unreasonable behaviour
    i.e. where the AA reasonably considers that You:
    (i) or anyone accompanying You, or who is receiving or is entitled to receive assistance in connection to Your Membership, is behaving or has behaved in a threatening or abusive manner to AA employees, patrols or agents, or to any third party contractor; or
    (ii) have falsely represented that You are entitled to services that You are not entitled to; or
    (iii) have assisted another person in accessing AA services to which they are not entitled; or
    (iv) owe the AA money with respect to any services, spare parts or other matters provided by the AA or by a third party on the AA’s instruction.

    Additional services
    4. Any additional services made available by the AA which are not described in these Terms & Conditions are provided on a purely discretionary basis and may be withdrawn at any time.
    Use of agents
    5. Service from dedicated AA Patrols is subject to availability and may be supplemented by use of appropriate agents. The AA will only accept responsibility for the actions of an agent where the agent is acting on the AA's instruction.
    Requests for assistance
    6. All requests for assistance must be made to the AA using the contact instructions provided by the AA from time to time. If You contact a garage direct, You will have to settle its bill and the AA will be under no obligation to reimburse You.
    Emergency nature of breakdown service
    7. AA Patrols are trained and equipped to carry out emergency roadside repairs and are not in a position to comment on the general safety or roadworthiness of a vehicle after a breakdown or an emergency repair. In addition, completion of an emergency repair cannot be taken to signify or in any way guarantee the general roadworthiness of the vehicle concerned. Cancellation of AA Breakdown Standby
    8. a. Cancellation of AA Breakdown Standby Membership
    You have the right to cancel your Breakdown Standby at any time during the Membership year, however subject to any statutory rights You may have, there is no right to a refund of the purchase price of Your AA Breakdown Standby App.
    If you cancel Your AA Breakdown Standby Membership, please note that you will no longer be able to request Roadside Assistance through this for the fixed fee. You will also lose access to AA Rewards (unless you have access to AA Rewards through another eligible AA product).
    b. Cancellation of Roadside Assistance
    If You have requested and paid for Roadside Assistance and subsequently decide that You no longer require our service, You will be entitled to a refund of fee for Roadside Assistance that You have paid in advance unless we have already dispatched a patrol (or appointed a garage agent) to attend Your breakdown.
    9. The AA shall have the right to cancel any AA Breakdown Standby Membership if:
    a) the AA has been entitled to refuse service under clause 3g above; or
    b) the AA considers, in its reasonable opinion, and as a result of the Member's conduct, that there has been a breakdown in its relationship with the Member; or
    c) Breakdown Standby Membership was taken out where the AA was, or is, entitled to cancel an existing or previous Membership under a) or b) of this clause.
    Renewal
    10. After Your AA Breakdown Standby membership has expired you will not be able to access Roadside Assistance on payment of the fixed fee advised to You at the time of Your purchase of the AA Breakdown Standby App. Your membership will not automatically renew. You can purchase an alternative product in order to retain access to breakdown assistance. This can be done by calling 0843 316 4444.
    Changes to your Personal Details
    11. Changes to your name or address must be notified to the AA immediately. This must be done by contacting us on 0843 316 4444 or by writing to us at: Member Administration, The AA, Lambert House, Stockport Road, Cheadle, Cheshire, SK8 2DY. Please note, that any change in personal details will be updated on the AA’s internal systems but will not update your AA Breakdown Standby App.
    Matters outside the AA’s reasonable control
    12. While the AA seeks to meet the service needs of Members at all times, its resources are finite and this may not always be possible. The AA shall not be liable for service failures where the AA is faced with circumstances outside its reasonable control. Events which might constitute circumstances outside the AA’s reasonable control include (but are not limited to) Acts of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, acts of government or authority (including the refusal or revocation of any licence or consent), fire, subsidence, explosion, flood, snow, fog or other bad weather conditions, roads that are not reasonably accessible by the AA, vehicle, equipment or systems failures, shortages of fuel or other necessary supplies, failure of telecommunications lines or systems, default of suppliers or sub-contractors, theft, malicious damage, strike, lock out or industrial action of any kind.
    Exclusion of liability for loss of profit etc
    13. The AA shall not, in any event, and to the extent permitted by law, have any responsibility for:
    (a) any increased costs or expenses:
    (b) any loss of
    (i) profit; or
    (ii) business; or
    (iii) contracts; or
    (iv) revenue; or
    (v) anticipated savings; or
    (c) for any special or indirect losses incurred as a result of or in connection with any service, whether resulting from tort (including negligence or breach of statutory duty), from breach of contract or otherwise. v For the avoidance of doubt, nothing in this clause or these Terms & Conditions shall exclude or restrict the AA's liability for negligence resulting in death or personal injury.
    Enforcement of Terms & Conditions
    14. Failure to enforce or non-reliance on any of these Terms & Conditions by the AA will not prevent the AA from subsequently relying on or enforcing them.
    15. None of the Terms & Conditions, or benefits, of AA Breakdown Standby or Roadside Assistance are enforceable by anyone else other than the Member. For the avoidance of doubt, and without limiting the above, any rights under The Contract (Rights of Third Parties) Act 1999, or any replacement or amendment of such act, are excluded.
    Use of headings
    16. The headings used in this document are for convenience only and shall not affect the interpretation of its contents
    Interpretation: use of English law & language
    17. Your AA Membership and these Terms & Conditions are governed and should be interpreted by the laws of England and Wales. The EEA State for the purpose of Membership is the United Kingdom. The Terms & Conditions are written in English and all correspondence entered into shall be in English.

    USE OF YOUR PERSONAL INFORMATION

    1.1 The Acromas Holdings Limited group of companies, of which the AA group of companies* (including The Automobile Association Limited, AA Limited, AA Financial Services Limited and Automobile Association Insurance Services Limited) forms a part (“we”) will use your personal information for the following purposes**. a) to identify you when you contact us;
    b) to help identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the information you have provided, any information we hold about you and information from third party agencies (including credit reference agencies);
    c) to help administer, and contact you about improved administration of, any accounts, services and products we have provided before, or provide now or in the future;
    d) to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information;
    e) to help to prevent and detect fraud or loss;
    f) to contact you in any way (including mail, email, telephone, text or multimedia messages) about products and services offered by us and/or selected partners unless you have previously asked us not to use the relevant personal data for such purposes;
    g) to keep you up to date with AA Rewards under which you will be given Membership information and details of discounts and offers negotiated from time to time on behalf of AA Members. If you do not want to receive this benefit please write to the AA Data Protection Officer at the address given in clause 1.5);
    h) where the AA are contacted for breakdown assistance service using a mobile telephone the AA or its agents may provide details of the relevant telephone number to the mobile telephone network providers, through the agent, to enable the geographical location of the handset to be recorded as part of the breakdown information in order to assist in locating the caller.

    1.2 We may allow other people and organisations to use information we hold about you for the purpose of providing services you have asked for, as part of the process of selling one or more of our businesses, or if we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings. From time to time, these service providers and organisations may be outside the European Economic Area in countries that do not have the same standards of protection for personal data as the UK. We will, however, always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information.

    1.3 We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance reasons.

    1.4 We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this. We and other organisations may use and search these records to:
    a) help make decisions about credit related services for you and members of your household;
    b) help make decisions on motor, household, credit, life and other insurance proposals and insurance claims for you and other members of your household;
    c) trace debtors, recover debt, prevent fraud and to manage your accounts or insurance policies; and
    d) check your identity to prevent money laundering unless you give us other satisfactory proof of identity.

    1.5 If you need details of those fraud prevention agencies from which we may obtain and with which we may record information about you, please write to The AA Data Protection Officer at The AA, Fanum House, Basingstoke, Hampshire, RG21 4EA.

    1.6 Where you give us information on behalf of someone else, you confirm that you have provided them with the information set out in these provisions and that they have not objected to such use of their personal information. Where you give us sensitive data about yourself or another person (such as health details or details of any criminal convictions) you agree (and confirm that the other person has agreed) to our processing such information in the manner set out in these provisions.

    * A list of companies forming the AA group of companies is available from the Data Protection Officer at The AA, Fanum House, Basingstoke, Hampshire, RG21 4EA.

    ** See the AA privacy policy at theAA.com/termsandconditions/privacy_policy.html for further details.

    AA COMPANY DETAILS

    The Automobile Association Limited is incorporated with limited liability in Jersey number 73356. Registered Office: 22 Grenville Street, St Helier, Jersey JE4 8PX, Channel Islands. It is an insurer of breakdown assistance services cover that is exempt from authorisation under the Financial Services and Markets Act 2000. Head Office (Registered Branch Office): Fanum House, Basingstoke, Hampshire RG21 4EA. Branch registered in England and Wales number BR004875.

    USEFUL CONTACT INFORMATION

    For Breakdown Assistance in the UK: 0121 275 1407
    To upgrade your Membership: 0843 316 4444
    To purchase European Breakdown Cover: 0800 444 500
    Enquiries or Membership changes: 0843 316 4444
    or 0161 332 1789
    or customersupport@theAA.com

    For assistance following a road traffic accident you can call AA Accident Assist on 0800 048 2678

    SMS text messaging is available for use by deaf, hard of hearing or speech impaired Members in a breakdown situation by sending an SMS to 07900 444 999.

    Information is available in large print, audio and Braille on request. Please call 0800 262 050 for details. Deaf, hard of hearing or speech-impaired customers can contact us using Text Relay.