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A small hot room smelling of urine, that poured from the toilet when flushed. Told it would be fixed rather than move to a new room. When it had not, we were moved to a room a miles away with a broken bed, desiccated bugs on the windowsill, wire sticking out from the radiator and musty sheets. Eventually moved to a room in the main hotel, which was clean but not 4star. Breakfast was substandard, with little assistance from disinterested staff we felt more like a hindrance than paying guests.
119 of 221 people found this review helpfulMagnificent setting, grand house with a beautiful interior. Our stay was completely ruined by the noisiness of the environment. Noisy trolleys moved crockery in corridor all through the night. Every conversation of each passing guest entirely audible. Every heavy footfall overhead on creaking and badly soundproofed floors. The first duty of any hotel is to ensure that their guests have a restful night. This hotel failed miserably to provide it. Would not go back there if they paid me.
583 of 1104 people found this review helpfulThis is a pretentious, unfriendly, overpiced and appallingly run hotel that I would advise travellers to avoid at all costs. The staff were rude and snobbish when we complained about the abysmal food. Breakfast, if anything, was worse, with guests having to hunt down plates and cutlery themselves, and staff either ambling around filling out checklists or disappearing for 15 minutes at a time.
704 of 1362 people found this review helpful
3m SE of Croydon, off A2022
Nearest station: East Croydon
Nearest motorway: M25 junct 6
Nearest airport: Gatwick
Driving school
Up to half price sale – from £99pp
