Bereavement

How we can help you

Coping with bereavement is one of the most difficult times you'll face. When a family member, friend or someone close to you dies, it's naturally very upsetting. We'll do our best to help you through this process.

The following information is relevant to AA Personal Loans, AA Mortgages, or AA Savings products, provided by Bank of Ireland UK and AA Credit Cards provided by Jaja Finance Ltd.

You can also find help in the FAQs below.

Any references to 'we', 'us' or 'our' refer to Bank of Ireland UK, except in the case of information relating to AA Credit Cards where 'we', 'us' or 'our' refers to Jaja Finance Ltd.

AA Credit Cards

Please contact Jaja Finance on 0345 600 560.

Or you can write to: Jaja Finance, RRD Leicester, PO Box 10782, Wigston LE18 9HS.

We'll need some details about the deceased, such as their name, address, date of birth, and the date of death.

For proof of identity, we may later need copies of their passport and UK driving licence.

AA Personal Loans, AA Mortgages, or AA Savings product

To help us identify all accounts or products held by the deceased, please complete this online form as accurately as possible:

• bereavement notification form

As the accounts are provided by Bank of Ireland UK you'll be redirected to their website. Your personal details will be used only to identify you as the executor, administrator or next of kin of the deceased customer. The Bank of Ireland UK privacy notice tells you more about how they use your personal details.

You'll need to have some details about the deceased ready, such as their name, address, date of birth, and the date of death.

Once you've completed the form we'll confirm the next steps, including what documents we need to see and any further information required.

Getting started

1. Bereavement notification

Please contact us to tell us of the bereavement – we're here to offer you our full support. You can call us using the contact numbers at the bottom of the page, and we'll try to give you any information that you may need.

2. Identification

If you're the next of kin or personal representative of the deceased's estate, we'll need proof of identity from you. This is so that we know who we're writing to and that you're entitled to account details. If you have an account with us, we'll only need your account number.

3. Proof of death

We'll need a certified copy of the death certificate, a certified extract of the will (if available) naming the executors, and we may need a copy of the grant of probate. If there is no valid will or no executors have been named in the will, we'll need a certified copy of the letters of administration.

You don't need to send us original documents. Certified copies of your original documents can be obtained from one of the following:

Certification list

• Bank or building society official
• FCA registered broker or introducer
• Justice of the Peace, Commissioner of Oaths or Notary Public
• Accountant, solicitor or barrister

You might be charged a fee depending on who you ask to certify your documents

Proof of identity
• Valid passport
• EU National Identity Card (photographic)
• Valid UK Photo card full or provisional driving licence
• Electoral ID card (NI only)
• Translink Smart and Senior Smart cards for customers over 60 (NI only)

Proof of address
• Utility bill, other than a mobile phone bill, dated within the last 6 months
• Bank, building society, credit union, credit card or Post Office accounts statement dated within the last 6 months
• Local authority correspondence
• Valid UK photo card full or provisional driving licence (may only be used for either proof of identity or proof of address, not both)

How to release funds or settle accounts

To release funds to pay the funeral director we'll need:

• A certified copy of the death certificate.
• Proof of the executor, administrator or next of kin's identity (where required).
• The funeral director's invoice.
• Our Payment Authorisation form signed by the executor(s), administrator(s) or next of kin.

You can also pay for other funeral expenses, like refreshments, flowers or memorial cards, from the account of the person who has died. We'll need the following documents from the executor(s) or next of kin:

• A certified copy of the death certificate.
• A certified extract of the will naming the executor(s) or, if there is no will, a letter naming the next of kin.
• Proof of the executor, administrator or next of kin's identity (where required).
• Our Indemnity form for other funeral related invoices', signed by the executor(s) if there is a valid will, or by next of kin if there is no will.

To settle accounts if the total value of the accounts is less than £30,000, we'll need:

• A certified copy of the death certificate.
• A certified extract of the will naming the executor(s) or, if there is no will, a letter naming the next of kin.
• Proof of the executor, administrator or next of kin's identity (where required).
• Our Indemnity on payment of monies from deceased customer's account form, signed by the executor(s) if there is a valid will, or by next of kin if there is no will.
• Our Payment Authorisation form signed by the executor(s) if there is a valid will or by next of kin if there is no will.

Or if the total value of the accounts is £30,000 or more, we'll need these documents:

• A certified copy of the death certificate.
• Proof of the executor, administrator or next of kin's identity (where required).
• A certified copy of the grant of probate if there is a valid will; or letters of administration if there is no will.
• Our Payment Authorisation form signed by the executor(s) if there is a valid will, or by the administrator(s) if there is no will.

There may be circumstances where additional documentation is required.

Contact us