Frequently Asked Questions

All you need to know about AA Credit Cards

About AA Credit Cards

Can I transfer a balance from more than one other credit card or store card?

You can transfer the balance from as many other credit or store cards as you wish, up to 90% of your available credit limit. If you need a higher limit to do this, please ask and we'll be happy to consider your request. Transfers from other cards issued by the Halifax and Bank of Scotland are not accepted. We can process balance transfers from the majority of credit cards, however, there are some credit and store cards that we cannot transfer balances from, please call us for details.

Can I have a second cardholder on the same account?

Yes, as long as they're over 18, they are an immediate family member and primarily reside at your current address. They will share your credit limit but you'll be responsible for all their transactions. We'll only take instructions from you, the principal cardholder, but we can give out information to other users of your account. To add an additional cardholder call 0845 300 4706.

Who is responsible for making payments on an additional card?

As the principal cardholder, you are financially responsible for all payments made on the account.

How much is the minimum monthly payment?

The minimum payment is 2% of the outstanding balance or £5, whichever is the greater. If there is an outstanding balance of less than £5, the full amount will be due. If you have a balance at an interest rate of 26.75% of more, then the minimum payment will be 2.25% or £5 whichever is more.

How can I make payments?

You can make payments in many ways. For example: direct debit; cheque; postal order. Full payment instructions will appear on the back of your statements.

What happens if I'm late with payments?

A late-payment fee of £12 will be charged to your account.

What happens if my card gets lost or stolen?

Call us as soon as possible on 0845 300 0344.

About AA Credit Card Rewards

How can I earn AA Credit Card Rewards points?

All purchases will earn reward points when you shop using your AA Credit Card. Balance transfers, cheques and cash advances do not qualify for points.

How can I check how many points I have?

Call the Rewards Helpline on 0800 783 0167.

How can I redeem my points?

Call the Rewards Helpline on 0800 783 0167 or write to us at AA Credit Cards, PO Box 3, Diss, Norfolk IP98 1HH and give us details of the redemption you'd like to make.

AA Credit Card Secure

What is Credit Card Secure?

AA Credit Card Secure is a service provided by AA Credit Card and certified by Visa International and by MasterCard International, offering secure Internet shopping, using your preferred form of Internet payment – the credit card. AA Credit Card Secure is a part of MasterCard SecureCode. The service will assess each transaction and your card details are either automatically verified or, in some cases, you will be required to provide information for further verification.

How does AA Credit Card Secure work?

When you buy online at a participating retailer, AA Credit Card Secure issues a receipt to the retailer at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You will get a page with a 'Processing…' message after you have entered your payment details or, in some cases, you may be required to give further information to verify your card details.

How does AA Credit Card Secure protect me?

With AA Credit Card Secure, your transaction is more secure as we use a security system that runs behind the scenes while you shop online, helping to prevent unauthorised use of your AA Credit Card.

Will I need to apply for a new card to use AA Credit Card Secure?

No. All existing AA credit cards can be used for purchases through AA Credit Card Secure.

When will my account be charged for AA Credit Card Secure purchases?

There will be no change to your existing billing arrangements.

Where can I buy online with AA Credit Card Secure?

Many retailers are already a part of Verified by Visa or MasterCard SecureCode, and more retailers are signing up. A list of participating online retailers is available on the Visa website and MasterCard website.

Do I have to pay for AA Credit Card Secure?

No. AA is offering AA Credit Card Secure free of charge.

What are the computer system requirements for AA Credit Card Secure?

AA Credit Card Secure is optimised for the use of Microsoft Internet Explorer version 5.5 and 6.0, Windows Netscape 7.1 and 7.2, Windows AOL 9, Windows Firefox 1.0 and Macintosh Safari.

I have a smart AA Credit Card with a chip. Does my chip work with AA Credit Card Secure?

Your smart AA Credit Card will work with AA Credit Card Secure just like any other card.

What happens when my AA Credit Card expires?

When your new AA Credit Card comes through, the AA Credit Card Secure service is automatically updated with the new card information.

Can I set my computer to reject cookies?

Yes, however, we use cookies to enable our computers to recognise you and enhance your use of the website. While you can set both Netscape and Internet Explorer to alert you when a cookie will be placed on your computer (giving you the opportunity to accept all, some or none of them), we do not recommend disabling cookies on our website. Doing so may limit the ways in which we can serve you online.

Useful information

Need help?

If you need any help or want to contact us, please call us on one of the helplines below:

General enquiries 0845 300 4706
Lines open Monday to Friday 7am to midnight, weekends 8am to 6pm

Lost or stolen cards 0845 300 0344
Lines open 24 hours a day, seven days a week

Rewards Helpline 0800 783 0167
Lines open Monday to Friday 9am to 5pm