AA Breakdown Cover
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Severe weather
Roadside + national rescue
+ FREE** Home Emergency Response
Roadside + national rescue + breakdown cover at home
+ FREE** Home Emergency Response
Roadside + national rescue + breakdown cover at home + parts and garage cover + FREE** Home Emergency Response
You're in safe hands. As the UK's largest breakdown organisation, we fix more cars by the roadside than anyone else.
Save up to £300 in AA Rewards when you join the AA†
The best thing about being a patrol is helping members every day.
Keith Miller
Patrol of the Year
The Patrol was kind and considerate.... He turned a stressful breakdown into a pleasant experience.
Mr Taylor after his car's suspension collapsed
* The introductory discount of 45% is available on Vehicle Membership (Roadside Assistance) for new Members who buy AA Membership online.
** FREE 6 months' Home Emergency Response is only available to new customers. Certain postcode restrictions apply. Eligible customers will be asked qualifying property questions before payment is taken. Home Emergency Response cover will be automatically renewed for 12 months, unless you tell us not to. You'll be sent a renewal letter four weeks before your free cover expires, so you'll have plenty of time to change, upgrade or cancel your cover if you don't want to renew. For more detail on what Home Emergency Response covers, please go to theaa.com/homemergency.
† All offers, benefits and savings including Terms and Conditions can be found in the AA Rewards section of theAA.com. Please go to theAA.com/tc for all AA and third-party Terms and Conditions. All offers may be amended or withdrawn without notice at any time. The AA is not responsible for products and services provided by third parties. The AA is not responsible for the use of personal data supplied.
AA Breakdown Cover is arranged by Automobile Association Insurance Services Limited. Registered office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA. Registered in England and Wales number 2414212.
Home Emergency Response is underwritten by Acromas Insurance Company Limited, registered number 88716 (Gibraltar), and sold by Automobile Association Insurance Services Limited, registered number 2414212 England and Wales. Registered office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA.
Automobile Association Insurance Services Limited is authorised and regulated by the Financial Services Authority (FSA). You can check on the FSA's register by visiting the FSA's website www.fsa.gov.uk or by contacting the FSA on 0845 606 1234.
With AA Breakdown Cover, you'll be able to call us out for:
Cover from £30
If you live within the M25, you can take advantage of a new service. We've put together a team of specialist bike patrols who are equipped to deal with motorbike breakdowns – all as part of your AA Breakdown Cover.
Here are some useful numbers if you've broken down or need to speak to someone.
For breakdown assistance in the UK call 0800 88 77 66 or 0121 275 3746.
If your car needs parts and/or garage labour, call before the work is carried out to claim.
You can only claim if you have parts and garage labour covered under your current policy: 0844 579 0042
(Mon–Fri 9am–6pm, Saturdays 9am–1pm)
For free help and advice following a road-traffic accident call the AA Accident Assist team on 0800 048 2678
0843 316 4444 or 0161 332 1789
(Mon–Fri 8am–8pm, weekends 9am–5pm)
If you'd like to amend your parts and garage cover (Breakdown Repair Cover) then call:
0800 587 5856
(Mon–Fri 8am–8pm, weekends 9am–5pm)
AA discounts saved our Members more than £3.6 million* in 2011. And you could save an average of £300 over a year. Find details of all discounts and offers on our Rewards site, along with exclusive events, competitions and features.
In addition, we’ve introduced AA Silver and Gold Membership upgrades for loyal AA Breakdown members that provide access to a range of free breakdown cover enhancements.
* All offers, benefits and savings including Terms and Conditions can be found in the AA Rewards section of theAA.com. Please go to theAA.com/tc for all AA and third-party Terms and Conditions. All offers may be amended or withdrawn without notice at any time. The AA is not responsible for products and services provided by third parties. The AA is not responsible for the use of personal data supplied.
This booklet is split into two parts and sets out the Terms & Conditions of the contracts that make up your AA Membership:
For AA Membership bought or renewed on or after:
The 15 July 2011 breakdown repair cover policy document - for parts and garage labour (PDF)
The 4 April 2012 Channel Isles and Isle of Man policy document (PDF)
The version depends on when you bought the policy. If you're a new Member or bought a policy after 1 February 2011, then you need the versions above. If not, see our existing Members section.
Back cover – removed 'Traffic and Weather' contact number.
Last updated: 7 February 2011
To view PDFs you'll need Adobe Reader
Keeping your company's fleet of cars, vans, trucks and other vehicles moving is crucial.
Our fleet breakdown cover options include roadside assistance in the UK to European breakdown cover. So, whether you have a small fleet of cars or a single commercial vehicle, we can keep your company on the move.
You'll be able to manage your breakdown account online and add vehicles as you need them. Find out more about the services we offer.
Get up to 30% off when you buy online*
Do you already have a quote?
* Discount does not apply to Pay For Use services
How does the AA compare with other breakdown organisations?
As the UK's largest breakdown organisation, we fix more breakdowns by the roadside than anyone else. There's no charge for labour at the roadside. Also 95% of our members would recommend us to friends. As a member you are entitled to AA Rewards, which could save you an amount equal to or more than the cost of your membership.
What are the chances of you repairing my car at the roadside?
We're able to help over 3.5 million people a year. And we fix four out of every five cars at the roadside using unique on-board computers to help diagnose faults when you've broken down.
Will you come out if I'm the passenger rather than the driver?
Yes, regardless of your type of cover, with AA Breakdown Cover you are covered as the driver or passenger. If you have cover for you (Personal membership) this applies for any vehicle. If you have cover for your car (Vehicle membership) we will come out to you as the driver or passenger of the vehicle you registered when you bought cover.
How many times can I break down?
You can call us out five times in one Membership year (seven if you have joint Membership or eight if you have family Membership) without incurring any call-out charges.
How quickly can you reach me?
If you break down, the AA has the latest satellite technology to help find the shortest route to get you. We also give priority to people in vulnerable situations. You can download our app so we can locate you using your mobile phone GPS signal.
Back to topHow soon will I be covered if I apply online?
Your Roadside Assistance begins immediately after your online application has been successfully processed. If you have provided us with your email address we will send you email confirmation. Within 28 days we will send you your documents and membership card(s) through the post. Please note: Home Start, Relay and Stay Mobile benefits only start 24 hours after your Membership commences. Parts and garage labour cover (Breakdown Repair Cover) begins 14 days after your cover has started.
Can I buy AA Breakdown Cover as a present for someone else?
Yes you can, provided you know their name and address.
Is my online payment secure?
Yes. We use the highest form of encryption generally available to make sure your payment is safe. Our secure-server software scrambles all the details you input before they are sent, so that only we can understand them.
Back to topI've broken down but haven't received my membership card yet. What should I do?
Sorry to hear that. If you break down and you bought over the phone, call us on 0800 887766. If you bought online please remember to quote the Membership number that was emailed to you.
Can I change the way I pay for AA Breakdown Cover?
Yes. We provide a choice of easy payment methods. When you renew you can choose to set up a direct debit or a continuous payment by credit or debit card. These options will save you time in the future as we will renew your cover automatically at the end of the year. You can also make a one-off payment with either a credit or debit card when renewing. We accept Visa and MasterCard. Alternatively, you can pay for your cover monthly directly from your bank account. Just call us on 0800 085 2721.
How do I complain about AA products or services?
If you're unhappy with our service for any reason, we really want to hear from you. Please see the information on what you need to do next.
Back to topHow can I renew my breakdown cover?
Up to 10 weeks before your cover is due to expire we'll send you a renewal invitation. This will include details of your renewal, based on your existing level of cover, and the various ways to renew. If you are not already paying on a continuous credit card or annual direct debit basis, then you can choose a payment method to suit you. You'll soon be able to renew your cover online, but until then call us on 0800 085 2721.
Will I keep my existing Membership number when I renew my breakdown cover?
Yes, your AA Membership number will stay the same, even if you have made changes to your cover.
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