It's OK, you've got Parts and Garage Cover
One of our expert patrols is on the way
Parts and Garage Cover - how to claim
Here's what will happen next
The patrol can fix your vehicle
If any parts are replaced at the roadside, you can claim for them if they're covered – you'll just need to pay the £35 excess. The patrol will tell you how to do this.
The patrol can do a temporary repair but your car needs to go to a garage
The patrol will inform you about local AA approved garages that can do a complete repair. This should be done urgently to make sure the vehicle stays roadworthy, and within 250 miles of driving.
If you need help finding an AA approved garage nearer home, give us a call on 0800 049 6476.
Our team will then manage your claim and settle the costs directly with the garage.
If the fault is covered and the claim is under £535, you only have to pay the excess.
If there are no local AA approved garages, you can use your own repairer. They must first diagnose the fault, which may be chargeable – we'll only pay for this if the claim is approved.
Once they've diagnosed the fault the garage will need to ring our claims team on 0344 579 0042 to get authorisation for the repair.
If approved we'll give them a claim authorisation number – keep a note of it for reference.
Why use the AA approved garage network?
- Direct billing – the garages all have accounts with us, so if the authorised claim is below £535, you only have to pay the £35 excess
- Trade parts pricing – via the Halfords or Prestige trade accounts with Euro Car Parts
- Better hourly rates – lower than the national average
- Parts guarantee – a no quibble 12-month warranty
- National warranty – if a part fails in a different part of the country, it's still under warranty with a garage from our network
- Service level agreement – repairs are completed to industry standards
Good to know
AA Parts and Garage Cover (AA Breakdown Repair Cover) is arranged by Automobile Association Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA). You can check their register online.
Registered office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA. Registered in England and Wales number 2414212.
The insurer of your AA Parts and Garage Cover (AA Breakdown Repair Cover) is Acromas Insurance Company Limited, 57-63 Line Wall Road, Gibraltar. Registered number 88716 (Gibraltar). UK branch address: Enbrook Park, Sandgate, Folkstone CT20 3SE. Acromas Insurance Company Limited is authorised by the Financial Services Commission, Gibraltar and is a member of the Association of British Insurers.