Driver Awareness courses

Driver Awareness course

 

Frequently asked questions

We strongly recommend that you read our Terms and Conditions in detail before booking your place.

Who are AA DriveTech and DriverAware?

AA DriveTech is the trading name of DriveTech (UK) Limited, a leading provider of driver assessment, training and educational schemes. Our DriverAware Division focuses on delivering Driver Awareness Schemes. We are full members of the National Association of Driver Intervention Providers (NADIP).

 

Where can I take a course?

The venues available to you depend on where your alleged offence took place. If your invite letter identifies the scheme name as ’National’, then you may choose to attend a course within another “National” participating force area; please note that cost and duration may vary across forces. For a full listing of venues and training providers, please visit https://dors.police.uk or call our DriverAware Customer Care team on 0845 345 9623. Please note; if you have been offered a course by a force who are not part of the ‘National’ scheme, then you will only be offered venues within that region.

 

Transferring from another provider?

If you have been offered a ‘National’ course and you don’t have an invite letter from us, you can choose to book a course with us by registering your details at our website at www.NDORSbooking.AAdrivetech.com or if you prefer, you can call our DriverAware Customer Care team on 0845 345 9623. Please note: you can only transfer between ‘National’ schemes

 

Can I attend the course voluntarily?

No. Courses are only available to drivers who have been offered a course place by the Police. However, AA DriveTech does offer a wide variety of driver training services; please go to AAdrivetech.com for details.

 

What happens to personal information I provide?

Your personal details are protected by the Data Protection Act 1998. If you elect to participate, you agree to your details being checked by us against the ACPO national database to establish if you have completed a similar course within the last 3 years of this offence.
If you complete a “National” course, your details relating to the course will remain on file with the ACPO national database for road safety research purposes for a further 7 years from the date of the offence, after which any personal reference to you will be erased. These details will not be released to any other party apart from other UK Police Forces if they are considering making an offer of a course in the future.

To see how AA DriveTech controls your personal information, see our privacy policy

 

Why am I asked to provide email/mobile details?

This enables us to email your booking confirmation details to you within minutes of your booking being paid. We can also text you in case we have to cancel the course for any reason.

 

How do I decline the offer of attending a course?

To decline this offer, please contact our DriverAware Customer Care team on 0845 345 9623.

 
 

How do I book a course?

If you have received a letter from AA DriveTech the easiest way to book is online via our website at www.BookOnline.AAdrivetech.com or if you prefer, you can call our DriverAware Customer Care team on 0845 345 9623.
If you have not received a letter from AA DriveTech then you can register and book a course online via our website at www.NDORSbooking.AAdrivetech.com or if you prefer, you can call our DriverAware Customer care team on 0845 345 9623.

 

How do I pay for a course?

You can pay for your course by credit or debit card (excluding American Express) either online or over the phone. We do also accept payment by cheque or by cash, providing there is enough time for the payment to clear before your course date. To pay by cash or cheque please contact our Customer Care Team, we must receive your cash or cheque payment within 10 days from date of booking. You can also pay for your course in instalments. We allow a maximum of three instalments and the final instalment must be received at least 21 days before the course date.

 

How do i log in?

To be able to identify your record correctly from the police, we need your Driving Licence Number (which can be found in section 5 of your Driving Licence) and your home postcode.
If you have received a letter from us, please log in using your Driving Licence Number and home postcode.
If you would like to use our automated phone booking service please use the Driver Aware ID and PIN stated on your letter.

 

DriverAware ID and PIN

If you have received a letter from us and you would like to use our automated phone booking service (Customer Care team on 0845 345 9623 between 8am -8pm Weekdays, 8am-3pm Weekends, Closed Bank Holidays) your Driver Aware ID and PIN are stated on your letter.

Alternatively, you can log in and book online at www.BookOnline.AAdrivetech.com using your Driving Licence Number (which can be found in section 5 of your Driving Licence) and home postcode

 

Once booked, can I change the date of my course?

Yes, but you may incur rescheduling fees – see the clause on ‘Rescheduling’ in our Terms and Conditions. You may reschedule via our website at www.BookOnline.AAdrivetech.com.

 

What else can I do online?

At www.BookOnline.AAdrivetech.com you can:

  • Change your contact details
  • Request your Joining Instructions again
  • Reschedule an existing booking
  • Transfer to another AA DriveTech venue
  •  

     

    What happens after I have paid for a course?

    After you have paid for the course, you will receive Joining Instructions by either email or post. The Joining Instructions include a map of the venue. We strongly recommend that you take your Joining Instructions with you when you attend the course.

     

    Can specific requirements be accommodated?

    Yes, please contact our DriverAware Customer Care team on 0845 345 9623 to discuss your needs on an individual basis.

     

    English is not my first language?

    If you do not understand English well enough, you can bring a friend or family member to translate for you; the translator must be over 16. Please contact our DriverAware Customer Care team on 0845 345 9623 to discuss your needs.

     
     

    Where can I find travel directions?

    Directions to the venue are included in your Joining Instructions which will be sent to you after you have booked and paid for your course. You can also download directions via our website.

     

    Can I park at the training venue?

    Parking availability and access often depends on the specific training venue. Full details will be provided within your Joining Instructions after a booking has been made. Parking is available for blue badge holders.

     

    I can no longer attend the course?

    If you have booked a place and you do not attend for any reason (except ‘exceptional circumstances’), we recommend that you book another course immediately, subject to availability and payment of the full course fee again. You can amend your booking via our website at www.BookOnline.AAdrivetech.com. If you don’t rebook, you will be ineligible to attend the Scheme and the Police will consider prosecuting you for the offence. See our clause on ‘Non-attendance’ in our Terms and Conditions.

     

    Myself, or a dependant, is unwell on the day?

    We understand that illness, some medical conditions or bereavement are unavoidable - these are examples of ‘exceptional circumstances’. You can rebook but you must provide appropriate documentary evidence and pay any rescheduling fees. See our clause on ‘Non-attendance’ in our Terms and Conditions.

     

    What happens if I arrive late?

    You must arrive in good time or you may be refused entry in which case you must rebook immediately, subject to availability and rescheduling fees. If you do arrive late please visit www.BookOnline.AAdrivetech.com to rebook. See our clause on ‘Non-completion’ in our Terms and Conditions.

     

    Do I have to notify my insurance company?

    No.  You only have to notify your insurers if you are asked the direct question about having attended a retraining course offered by the police.  The Consumer Insurance (Disclosure and Representations) Act 2012, came into force on 6 April 2013. This Act modifies the old common law rule that insurance policies are contracts “of the utmost good faith”, which obliged people to disclose information which might be relevant, even if it had not been requested.

     
     

    Book your course online

    Book now